Delivery Information & Refund Policy

Delivery Information

Standard delivery approximately 3-5 business days. Please contact us for faster shipping methods.

International rates vary. Please contact for more details. 


Refund Policy

All items are guaranteed to be authentic. We have a QC team who tests your ordered products to make sure they are functioning correctly before they are packed and sent to you. In addition to the normal quality assurance checks, all the goods have passed in the factory line.

 

Highqualityfix.com's Standard Return Policies are only applicable to the products purchased by you directly from Highqualityfix.com. All returns require a Return Merchandise Authorization (RMA) number. The policy of Compensation First is available for all the problems.

 

Defective Item

* Within 30 days from the date of shipment

If your products purchased from Highqualityfix.com turn out to be defective (physical damages and damages caused by incorrect usage excluded) within 30 days(since shipping date), you may return them for replacement or full refund. Customers in U.S. may request a Return Label from Customer Service Center. 

 

Unauthorized Return

Items returned by post office (maybe address changed, wrong address, no one at home or other reasons) without authorization of Highqualityfix can only be refunded 70% of total order. If you still need the items, you may place a new order. 

Customer should contact Highqualityfix Customer service within 30 days since shipment date when meet the problem.

 

Missing Item (Items missed completely or partially from an order)

Highqualityfix will ship the missing item to customer once we check it.

If the item is just out of stock, full refund of the item’s price will be issued.

 

Shipped but not Delivered

If the status of shipment is not updated and you still do not get the item within 45 days (20 days for the packages shipped from US warehouse to U.S. or Canada) since the shipment date, please contact us for more info.

 

In the force-majeure circumstances, Highqualityfix will take special actions to deal with this problem.

These circumstances include: flood, fire, earthquake and other natural phenomena, strike, acts or actions of governmental bodies.

 

DOA (Dead on Arrival or Damaged on Arrival) Products

You may return the item damaged on arrival (physical damage or scratch) or item dead on arrival within 30 days after delivery or 90 days after shipment if the delivery date is not traceable.

 

DOA products should meet the following standard:

* The accessories, including the retail box, manuals, cables, and all other items originally included in the package are intact.

* The problem of product is not caused by incorrect usage.

 

Unsatisfied Item

If you are not satisfied with the product purchased from Highqualityfix, you may return it for refund or exchange within 30 days since shipping date at your own cost. Please note there is a 30% restocking fee. Please make sure the product you return is in the original packaging( all the accessories, including the retail box, manuals, cables, and all other items originally included in the product are intact) and the merchandise is in the same condition and will not affect our secondary sale.

 

Customer should contact Highqualityfix Customer service within 30 days since shipment date when meet the problem.

*Please note by reading these Terms you agree that it can change at any time without notice.